Customer Care & Billing Specialist - Healthcare Support Role

Join IHT Rehabilitation Centre in Bali as a Customer Care & Billing Specialist, where you’ll play a pivotal role in ensuring seamless patient experiences and accurate financial operations. This position combines frontline customer service with precise billing management, making it ideal for someone who thrives in a dynamic healthcare environment.

As a Customer Care & Billing Specialist, you’ll be the first point of contact for patients, families, and staff, providing exceptional support and resolving inquiries with professionalism and empathy. You’ll also handle billing processes using SAP and QuickBooks, ensuring accurate financial records and timely payments. This role offers a unique opportunity to grow within a reputable healthcare organization, with potential for career advancement in customer service and billing management.

Located in the vibrant city of Bali, IHT Rehabilitation Centre provides a supportive and collaborative work environment. If you’re passionate about healthcare, have excellent communication skills, and are detail-oriented, we invite you to apply for this rewarding position.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to patients, families, and staff, ensuring their inquiries and concerns are addressed promptly and professionally.
• Manage billing processes using SAP and QuickBooks, ensuring accurate and timely financial records.
• Resolve billing disputes and provide financial guidance to patients and families.
• Coordinate with the finance team to ensure accurate and up-to-date financial information.
• Maintain a high level of confidentiality and compliance with healthcare regulations and data protection laws.
• Assist in the development and implementation of customer service and billing policies and procedures.
• Provide training and support to other staff members on customer service and billing best practices.
• Participate in continuous quality improvement initiatives to enhance customer satisfaction and financial accuracy.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in customer service, billing, or a related field.
• Proficient in using SAP and QuickBooks for billing and financial management.
• Excellent communication and interpersonal skills, with the ability to handle sensitive and complex situations with diplomacy and professionalism.
• Strong attention to detail and the ability to work accurately under pressure.
• Knowledge of healthcare regulations and data protection laws is a plus.
• Fluency in English and Bahasa Indonesia is required.
• Ability to work well in a team and independently in a fast-paced environment.

🛠️ Keahlian

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