Customer Service Team Leader - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Join Abadi Sejahtera Finansindo as a Customer Service Team Leader in the heart of Bali! We are seeking a dynamic and experienced professional to lead our customer service team in delivering exceptional support across multiple channels, including inbound/outbound calls, emails, and chat. Our mission is to ensure customer satisfaction and loyalty by providing prompt, efficient, and personalized service. With Abadi Sejahtera Finansindo, you'll be part of a vibrant team in Bali's most sought-after locations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

In this role, you'll manage a team of customer service representatives, overseeing daily operations, training, and performance evaluations. You'll leverage tools like Zendesk, Salesforce, and Slack to streamline communication and resolve customer issues effectively. This is an exciting opportunity to grow within a company that values innovation, teamwork, and continuous learning.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of customer service representatives, ensuring high standards of service delivery.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Develop and implement training programs to enhance team performance and customer satisfaction.
• Resolve complex customer issues and escalations promptly and professionally.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Utilize CRM tools like Salesforce and Zendesk to manage customer interactions and data.
• Foster a positive and productive team environment, promoting open communication and teamwork.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service management or a similar role.
• Proven track record of leading and developing customer service teams.
• Strong knowledge of CRM systems like Salesforce and customer service software like Zendesk.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Fluent in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in customer service management or a related field is a plus.

🛠️ Keahlian

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